Frequently Asked Questions
Here are some of the common questions we get asked about our products and services…
What is “holistic skincare”?
At Freyaluna, we want everyone to have healthy glowing skin. Unfortunately, many of us are plagued with skin problems and complaints such as acne, eczema, psoriasis, dry skin… the list goes on. So we work to heal your skin by looking at your skin, body, and lifestyle; looking at you as a person, a whole being, rather than just looking at the symptoms (your skin complaint), to see if there are any underlying issues which could be affecting your skin.
What do you mean by “natural ingredients”?
Our products contain only ingredients derived from Mother Nature. These include botanical oils and butters, pure essential oils, sea salts, honey, milk, and dried flowers, herbs and spices. These are nourishing to the skin and usually beneficial for most skin types. Our cocoa butter, shea butter and sugar come from Fair Trade sources.
Are your products tested on animals?
Absolutely not! We only test on human volunteers. Most products are suitable for vegetarian or vegan customers as our ingredients are botanical in origin. There is an exception with some products, which contain beeswax, honey or milk ingredients.
Are your products suitable for vegans?
As mentioned above, most of our products are suitable for vegans, but there are a few exceptions. These include… Honey Hand Cream (contains honey and beeswax), Heather & Honey Soap (contains honey), Rose & Geranium Soap (contains goat’s milk), Embrace Your Age Luxury Bath Salts (contains goat’s milk), Sea Salt & Tea Tree Nail Soak (contains goat’s milk).
Why do you use botanical oils?
Many commercial products contain mineral oil (baby oil is often 100% mineral oil). This is a petroleum by-product that coats the skin but is not absorbed and so can clog the pores and cause spots and other skin problems. Larger manufacturers use petroleum by-products because they are very cheap, but offer non of the skin-nourishing benefits provided by the botanical oils used in our products.
We want our customers to enjoy real skin-care benefits when using our products, so we carefully select ingredients because of their skin-care properties and NOT based on cost.
Why aren’t your products brightly coloured?
The simple answer is that we prefer not to use chemicals, so we only use botanical extracts, herbs and spices to colour our products. Our formulations are deliberately simple, and while chemical colours can be pleasing to the eye, they offer no benefits to the skin.
Do you use chemical preservatives in your products?
By law, we have to add a preservative to some of our products in order to meet EU Regulations. However, as you might imagine, we’re not comfortable with using parabens, formaldehyde, sodium benzoate, or any of the other harsh chemical preservatives you find in mass-produced skincare products.
Instead, after years of research, we’ve opted for the most natural, yet still effective preservative system we can find. You can find more information about our decision in our blog article; To Preserve Or Not To Preserve?
Why do you use essential oils?
We want to create high quality natural products. Essential oils give a wonderful natural scent to our products and have therapeutic properties too. In our opinion, this makes essential oils far superior to man-made fragrance oils, which often appear in other skincare products. Want to more about the wonders of essential oils? Read article “Skincare Essentials”
Why don’t you sell your products in larger sizes?
We think it’s better for our customers to receive products that are as fresh as possible. That’s why we create in small batches and only sell in small quantities. We feel it is better to buy in small quantities and use within, ideally, six months, so the ingredients are fresh and still contain their full potency.
What’s so bad about Sodium Laureth Sulphate?
SLS is a common detergent used widely in cosmetics and other cleaning products, and was originally created for industrial use. Products containing this substance can effect those prone to eczema and other irritants. When rinsed off, the product will have cleaned the area but will have taken moisture from the top layers of skin. In people with sensitive skin (prone to dermatitis, acne, eczema, psoriasis and chemical sensitivity), the drying property of this type of detergent can cause flare-ups of skin conditions, or may worsen existing conditions. In addition to this, when SLS gets into rivers and ponds it cat affect ducks and other water fowl by ‘cleaning’ the oil from their feathers. This causes the feathers to lose their waterproofing and can cause the birds to sink.
I have sensitive skin, can I use your products?
Our products contain only natural ingredients, and have been carefully formulated to suit most skin types. But you could still be sensitive or allergic to any of the ingredients. As a precaution, we would ask you to perform a patch test prior to first use if you have any concerns.
I’m pregnant and I’ve heard that I shouldn’t use essential oils, is this true?
Essential oils are very potent and some should be avoided during pregnancy, especially the first few months. Most of our products are formulated to be safe for pregnant women, but if you have any concerns please seek advice from your GP, midwife, or a qualified aromatherapist.
I have a nut allergy, do your products contain nut oils?
Nut oils can provide some amazing skin care benefits, and so we do use nut oils (sweet almond, in particular) in some of our products.
If you have an allergy to nuts, please contact us and we will try to create your products without using nut oils. Please note; there may be a n extra charge for this service.
I’m looking for something very specific, do you make custom products?
As we briefly mentioned above, we do provide a custom service, and can design and produce products to specific requirements, if need be. Be aware that there may be additional charges for this bespoke service. Please contact us to discuss your requirements.
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